Omotenashi, Seamlessly Delivered
Takumo bridges Japan’s trusted takuhaibin tradition with the digital future of hospitality—helping hotels and ryokans save time and focus on what matters most: their guests.
Takuhaibin, modernized
Today’s luggage forwarding still depends on handwritten forms, phone bookings and multi-copy slips—costly for staff and confusing for guests.
Takumo simplifies the same trusted flow into one seamless digital process: staff prefill and print a single carrier-compliant label, while travelers receive instant bilingual updates.
The tradition of omotenashi remains; the paperwork disappears.
Built for the Pace of Modern Hospitality
Takumo integrates people, systems, and carriers into one smooth flow—so excellence feels effortless and every minute spent delivers more value.
Streamlined Staff Experience
Fewer forms, faster handoffs. Takumo pre-fills guest and room details, books pickups and prints labels in seconds—so your team can focus on guests, not paperwork.
Enhanced Guest Journey
Guests stay informed every step of the way through simple, bilingual updates and digital passes that replace confusion with confidence.
Seamless Integrations
Takumo connects directly to your PMS and leading carriers, creating one uninterrupted flow from booking to delivery—no extra screens, no double entry.
Eco-Friendly & Efficient
One digital label replaces stacks of triplicate waybills, cutting waste and supporting DX-aligned digital recordkeeping.
Cost Savings (ROI)
Hotels save valuable minutes on every transaction and enjoy measurable gains in efficiency, reliability and guest satisfaction.
Serving Japan’s premier hospitality regions
Launching pilots across Tokyo, Kyoto, Osaka, and Hakone
Across Japan’s busiest regions, hotel teams face growing pressure to do more with less. Takumo partners with you to simplify workflows, support staff and elevate the guest journey.
Technology with omotenashi at its core
Who We Are
Takumo bridges Japan’s trusted tradition of takuhaibin with the digital future of hospitality. By digitizing the luggage-forwarding process, Takumo frees hotel and ryokan staff from paperwork and gives them more time to focus on people. For travelers, it brings reassurance and simplicity—the same spirit of omotenashi, expressed through a modern, seamless experience.
Frequently Asked Questions
Takumo works with most commercial label printers and standard 4×6 adhesive labels. We can also provide compatible hardware at an additional cost.
No. Takumo connects directly with your existing carrier to handle bookings and tracking. All shipping contracts remain between your hotel and licensed carriers such as Yamato, Sagawa or Japan Post.
We currently support major PMS platforms including MEWS, Oracle OPERA, and Cloudbeds. Contact us to confirm compatibility with your specific system.
Form entry typically completes within two minutes and printable labels are generated in under a minute; most within seconds once cached.
Yes. All data is hosted on AWS Tokyo with Osaka disaster recovery, encrypted in transit and at rest, and aligned with APPI security standards.
Pricing includes an early-adopter venue fee and a per-label platform fee with hardware available as an option. Contact our sales team for tailored pilot details.
Yes. Even if your property isn’t in a current pilot region, we’re expanding soon and welcome early inquiries. You can contact our team to discuss upcoming availability and explore how Takumo can be introduced at your hotel or ryokan.
PMS Partnerships with Takumo
Building the future of connected hospitality
Takumo integrates with leading PMS platforms through secure, API-first connections. Our goal is to extend the capabilities of PMS systems—helping hotels automate logistics, streamline communication and deliver unified guest experiences.
We work closely with partners to create new value across the hospitality ecosystem—bridging technology, logistics and service.
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Takumo Launches New Digital Platform for Enhanced Customer Experience
