Choose the plan that fits your property
Takumo supports Japan’s hospitality industry with simple, transparent plans.
Whether you’re managing one ryokan or a multi-venue hotel group, each plan delivers the same focus on reliability efficiency, and care.
Support and Onboarding
Takumo provides reliable support and clear guidance to help your team get started quickly and operate with confidence.
All plans include:
• Multilingual web chat support
• Access to the online knowledge base
• Regular system updates and maintenance notices
Frequently Asked Questions
Getting Started
Yes. You can operate in manual mode with address lookups and saved presets. PMS read-only mode makes it faster, and full write-back integration is planned for Phase 2.
Most front desks are live in under one day: printer check → staff walkthrough (about 45 minutes) → pilot labels → go live.
A short guided flow with video and in-app tips. New staff typically reach confidence within 30–45 minutes.
No. Keep Yamato, Sagawa or Japan Post as they are. Takumo orchestrates bookings and tracking, and your carrier contracts remain unchanged.
Operations & Guest Support
Create one booking and print multiple labels—no retyping guest details. One pickup, one handover, one guest thread.
Takumo supports standard 4×6 direct-thermal adhesive labels. You can order from your usual supplier or from our recommended vendors.
Takumo is optimized for low bandwidth and prints locally. If offline, you can queue labels and sync once reconnected.
Yes. You can search by name or date, view a full timeline of carrier scans and follow guided steps. Hotels typically see resolution time drop by 30–70 percent.
Account Management & Support
Yes. Chain admin and role-based permissions are built in. SSO / SAML support is on the roadmap.
Business-hours support in Japan and Australia with pilot-specific hours available. Includes setup assistance, printer tuning and exception-handling playbooks.
Month-to-month pilot terms let you convert or cancel anytime. Add new properties through a short setup form—configuration replicates in minutes.
Security & System Performance
All data is processed in AWS Tokyo with Osaka disaster recovery, encrypted in transit and at rest, and aligned with APPI standards. Audit logs are retained for at least 90 days.
You do. Takumo acts as the processor and provides exports on request with role-based access controls.
Pilot SLOs target p95 time-to-label under 60 seconds, 99 percent print success and 99.9 percent uptime. SLAs are formalized for post-pilot contracts.
Analytics & Pricing
Time-to-label, print success, exception rates, items per agent per hour and guest notification delivery. Export options are available.
An early-adopter venue fee plus a per-label platform fee with optional hardware. Quotes are tailored by volume and region.
No. Takumo doesn’t alter carrier billing flows and isn’t a payments intermediary.
Getting Started
Yes. You can operate in manual mode with address lookups and saved presets. PMS read-only mode makes it faster, and full write-back integration is planned for Phase 2.
Most front desks are live in under one day: printer check → staff walkthrough (about 45 minutes) → pilot labels → go live.
A short guided flow with video and in-app tips. New staff typically reach confidence within 30–45 minutes.
No. Keep Yamato, Sagawa or Japan Post as they are. Takumo orchestrates bookings and tracking, and your carrier contracts remain unchanged.