Takumo K.K. (株式会社タクモ)
Terms of Service
Takumo Pro — B2B SaaS Platform
Version 1.0 · Effective Date: March 2026
Level 12, YANMAR TOKYO, 2-1-1 Yaesu, Chuo-ku, Tokyo 104-0028, Japan · info@takumo.jp · takumo.jp
IMPORTANT NOTICE: These terms constitute a legally binding agreement. Please read carefully before using the Takumo platform. If you do not agree with these terms, you must not use or access the platform.
1. Definitions
In these Terms of Service, the following terms have the meanings set out below:
| “Takumo” / “we” / “us” | Takumo K.K. (株式会社タクモ), a company incorporated in Japan with its registered office at 5-16-1-103 Omorikita, Ota-ku, Tokyo 143-0016, Japan. |
|---|---|
| “Platform” | The Takumo Pro software-as-a-service platform, including all features, APIs, interfaces, and integrations made available to Customer. |
| “Customer” / “you” | The hotel, ryokan, hospitality operator, or other entity that enters into a subscription agreement with Takumo and whose staff access the Platform. |
| “Authorised User” | Any individual employed by or working on behalf of Customer who is granted access to the Platform under Customer’s subscription. |
| “Carrier” | Any third-party logistics or delivery service integrated with the Platform, including Yamato Transport, Sagawa Express, and Japan Post. |
| “Carrier Services” | The physical transportation and delivery of luggage and goods provided by Carriers independently of Takumo. |
| “Shipment Data” | Any data generated in connection with a forwarding booking, including guest name, delivery address, contact details, item descriptions, and tracking information. |
| “Subscription Fee” | The monthly or annual software license fee payable by Customer to Takumo in accordance with the agreed pricing schedule. |
| “Platform Processing Fee” | The per-item fee charged by Takumo for each forwarding transaction processed through the Platform. |
| “Hardware” | The SATO-branded thermal label printer and associated consumables made available to Customer under a hardware lease arrangement. |
| “PMS” | A property management system operated by or on behalf of Customer and integrated with the Platform via read-only API. |
| “APPI” | Japan’s Act on the Protection of Personal Information (個人情報の保護に関する法律), as amended from time to time. |
| “Force Majeure Event” | Any event beyond a party’s reasonable control, including natural disasters, acts of government, power failures, internet outages, or Carrier system failures. |
2. Acceptance and Formation
2.1 These Terms of Service (“Terms”) govern Customer’s access to and use of the Takumo Pro platform. By executing an Order Form, Letter of Intent, or by activating a subscription or free trial, Customer agrees to be bound by these Terms.
2.2 Where Customer is a company or other legal entity, the individual accepting these Terms represents and warrants that they have authority to bind that entity.
2.3 These Terms apply in addition to any Order Form, Service Schedule, or Pilot Agreement entered into between the parties. In the event of conflict, the Order Form or Service Schedule shall take precedence.
2.4 Takumo reserves the right to update these Terms from time to time. Material changes will be notified to Customer with no less than 30 days’ written notice. Continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Terms.
