Who we are
Takumo bridges Japan’s trusted takuhaibin tradition with the digital future of hospitality. We enhance omotenashi through innovation—helping hotels and ryokans simplify luggage forwarding and give staff more time to focus on people.
A Tradition Ready for Renewal
Japan’s takuhaibin service is admired worldwide for its reliability and convenience. Yet behind the scenes, hotel staff still manage stacks of handwritten waybills and travelers struggle with language barriers. As tourism grows and staffing challenges intensify, these analog processes risk slowing down one of Japan’s most trusted services.
Takumo reimagines takuhaibin for the digital age. By connecting hotels, PMS systems and logistics providers on one seamless platform, we help hospitality teams operate more efficiently while preserving the spirit of omotenashi. Our vision is a Japan where luggage forwarding is effortless, every bag is tracked in real time and staff can focus on welcoming guests instead of filling out forms.
Our Purpose
We enhance Japan’s omotenashi tradition through digital innovation that frees hospitality staff from paperwork and connects hotels, PMS systems and carriers in one seamless flow.
Our Technology
Takumo connects hotels, PMS systems and logistics carriers through secure, scalable APIs—built for dependability, privacy and ease of use.
